East Nashville, Tennessee

ABOUT THE ROLE

An Apothecary Associate at Cedar Hill is not simply a cashier or retail sales position.
Our associates are caretakers of our space, educators, committed lifelong students and representatives of Cedar Hill. You will spend your shifts helping people navigate herbs and products, preparing custom teas and elixirs, maintaining the shop, learning our materia medica, stocking and merchandising, and creating the kind of experience that makes someone feel genuinely cared for when they walk through our doors.

This position requires a significant commitment to learning, to your very small team, and to the community we serve.

You do not need to arrive knowing everything about herbalism. You do need to arrive genuinely excited to grow and learn.

WHAT WE'RE LOOKING FOR

The right person is warm, curious, grounded, dependable, and teachable.

You should be someone who can:

• Notice what needs to be done and take initiative without needing constant direction.
• Be dependable to a very small team, where one person's absence, lack of preparation, or unfinished work has a real impact on everyone else.
• Remain kind, professional, and grounded during busy days, difficult customer interactions, disagreements, and stressful moments.
• Be genuinely interested in becoming more knowledgeable and capable over time.
• Ask questions when you don't know something rather than guessing.
• Follow established systems even after you've become comfortable in the role.
• Communicate directly and respectfully when something is wrong.
• Work through normal interpersonal conflict rather than avoiding it
• Take responsibility when you make a mistake, correct it, and learn from it.
• Receive feedback without becoming defensive, shutting down, or treating correction as personal rejection.

Accountability, communication, effort, and growth are major values to us as a tight knit team.

A HUGE PART OF THIS JOB IS LEARNING

Cedar Hill is an apothecary. Customers come to us with real questions about their bodies, families, herbs, products, and wellbeing.

Associates are expected to steadily build a working knowledge of:

Herbalism & Materia Medica
Herbal actions, energetics, body systems, preparations, traditional uses, safety, contraindications, and the herbs carried in our apothecary.

Cedar Hill Formulas
Our tinctures, teas, syrups, skincare, body care, seasonal products, elixirs, and other preparations including why they were formulated the way they were and how to help customers understand the differences between them.

Responsible Herbal Education
How to discuss traditional herbal use and supportive care without diagnosing disease, practicing medicine, making inappropriate medical claims, or speaking beyond your education.

Product Knowledge
The outside makers and natural products we choose to carry, why we carry them, and how they fit within Cedar Hill's standards.

Training does not end after onboarding.

Associates receive study guides, classes, recordings, reference materials, product education, and ongoing training. We will provide the resources, but you are responsible for maintaining ongoing product knowledge (these will be clocked in hours of course).

DAY-TO-DAY RESPONSIBILITIES

Depending on the shift and location, Apothecary Associates may:

• Welcome and assist customers throughout the shop.
• Learn customers' needs and help them navigate appropriate Cedar Hill products.
• Explain herbs and products using responsible, educational language.
• Operate Shopify POS and accurately process purchases, discounts, gift cards, returns, and exchanges.
• Prepare teas, elixirs, drinks, and other in-store offerings.
• Blend custom teas and tinctures according to established procedures and safety guidelines.
• Stock herbs and products and keep shelves abundant, organized, clean, and accurately priced.
• Receive inventory and assist with product listings and merchandising.
• Maintain food-safe and herbal-safe sanitation practices.
• Follow opening, closing, packaging, cleaning, and other checklists consistently.
• Keep displays beautiful, intentional, seasonal, and aligned with the Cedar Hill atmosphere.

WORKING ON A SMALL TEAM

Cedar Hill operates with a small team. That makes this position different from working somewhere with dozens of employees available to cover gaps.

Your coworkers genuinely depend on you.

Being on time matters. Following through matters. Checking communication matters. Studying matters. If you say you're going to do something, other people are planning around that commitment.

At the same time, we want Cedar Hill to be a workplace where people can ask for help, make mistakes, learn new things, have difficult conversations, and continue growing.

Healthy teams require both compassion and accountability.

We address problems rather than letting them quietly grow. Feedback is a normal part of working here and is intended to make the individual, the team, and Cedar Hill stronger.

WHAT SUCCESS LOOKS LIKE

Over time, a successful Apothecary Associate becomes increasingly independent.

You know the shop and our products well. You can confidently explain the difference between commonly recommended herbs and formulas. You know where to find an answer when you don't have one. You recognize when something is outside your scope.

Customers trust you.

Your coworkers trust you.

You follow systems without needing to be reminded. You notice when something needs attention. You communicate before small problems become large ones. When you make a mistake, you own it.

And six months from now, you know considerably more than you did when you started.

YOU MAY LOVE THIS POSITION IF...

You genuinely love learning about plants, herbalism, natural products, food, skincare, traditional practices, or community health.

You like talking to people and making them feel cared for.

You enjoy working somewhere small enough that your contribution actually matters.

You want a workplace where you can develop real knowledge rather than memorize a sales script.

You are interested in putting down roots somewhere and becoming an increasingly valuable member of a team.

You believe community care matters.

THIS POSITION MAY NOT BE A GOOD FIT IF...

You primarily want a straightforward cashier position where you can clock in, complete a few assigned tasks, and clock out.

You aren't interested in studying outside of simply learning where products are located.

You need frequent reminders to complete routine responsibilities.

Constructive feedback regularly feels like conflict or criticism to you.

You tend to avoid difficult conversations rather than addressing them.

You frequently call out, arrive late, or change your availability with little notice.

There is nothing wrong with wanting that kind of job, it simply isn't what this position is.

THE BOTTOM LINE

We can teach you where everything is.

We can teach you Shopify.

We can teach you our products, our formulas, herbal actions, extraction methods, safety considerations, and store procedures.

What is much harder to teach is curiosity, emotional maturity, reliability, accountability, kindness, and the desire to become excellent at what you do.

Those are the qualities we're looking for first.

Cedar Hill is a place of healing and kinship, and the people who work here help create that every single day.

Community is the best medicine.