Cedar Hill Apothecary

Cedar Hill Homestead & Apothecary is a community-centered herbal apothecary rooted in seasonal, bioregional medicine. We craft herbal products with integrity, source ingredients ethically, and believe education and accessibility are central to community health.

Our retail team members are not simply cashiers, they are stewards of the apothecary, helping customers navigate herbs, natural remedies, and nourishing products with warmth, curiosity, and care.

This role requires strong product knowledge, attention to detail, and exceptional customer service.

Position Overview

Retail Apothecary Associates are responsible for maintaining a welcoming, organized, and knowledgeable retail environment. The primary focus of this role is helping customers feel supported, informed, and cared for while maintaining the smooth day-to-day operation of the shop.

This position requires a strong interest in herbalism, natural products, and community care, as well as a willingness to continuously learn.

Key Responsibilities

Customer Care & Herbal Guidance

Nothing is more important than making our customers feel welcome and supported.

Team members will:

• Greet every guest warmly and create a welcoming environment
• Ask thoughtful questions to help customers find products that meet their needs
• Provide guidance based on traditional herbal uses and product training
• Make personalized recommendations based on the customers needs
• Protect customer privacy during sensitive conversations
• End every interaction with gratitude and appreciation

Product Knowledge

Staff are expected to develop a strong understanding of the products we carry and the herbs we work with.

With ample training, this includes:

• Learning the basic uses and energetics of herbs in our apothecary (we have a study guide)
• Understanding how our tinctures, teas, elixirs, and body products are used
• Being able to confidently guide customers through product categories
• Studying herbal safety, traditional uses, and contraindications
• Attending trainings, workshops, or reviewing class recordings when available

Staff should speak from education and tradition, not diagnosis.

Store Maintenance & Presentation

Maintaining a clean, abundant, and organized space is essential.

Responsibilities include:

• Keeping shelves stocked, tidy, and properly priced
• Maintaining clear labeling for herbs, tinctures, elixirs, and retail products
• Ensuring floors, windowsills, and displays remain clean
• Pulling back stock out throughout the day
• Caring for indoor plants and assisting with the community garden when needed

Inventory & Product Management

Retail associates help keep the store running smoothly by monitoring inventory and assisting with product organization.

Responsibilities include:

• Tracking low stock items and maintaining an order list
• Assisting with inventory checks and pricing updates
• Adding or maintaining product listings in Shopify when needed
• Ensuring products are properly tagged, labeled, and organized

Staff are expected to keep notes throughout their shifts regarding:

• Customer product requests
• Low stock items
• Cleaning tasks

These notes are communicated with the team to maintain smooth operations.

Apothecary Tasks

Retail associates may assist with light apothecary preparation including:

• Preparing weekly elixirs
• Assisting with tea filling and packaging
• Labeling products
• Occasional grocery runs
• Maintaining clean utinsils and preparation areas

Food-safe and herbal-safe practices must always be followed.

Daily Operational Responsibilities

Staff are responsible for following all operational systems including:

• Opening and closing checklists
• Inventory and labeling systems
• Product packaging standards
• Shopify listing maintenance

Checklists must be used every shift, even when tasks feel routine. This ensures consistency across the team.

Team Communication

Retail associates are expected to communicate clearly and proactively with the team.

Responsibilities include:

• Keeping notes throughout shifts for inventory and operational needs
• Sharing updates with the team at the end of each shift
• Maintaining professional communication through approved channels
• Accepting calendar invites and team meeting requests

Clear communication helps prevent confusion and ensures smooth operations.

Standards & Expectations

Cedar Hill Homestead is a place of healing and kinship. Our standards help maintain trust with both customers and our team.

Team members are expected to:

• Arrive on time and use opening hours to prepare the shop
• Communicate professionally with customers and coworkers
• Take responsibility for their role within the team
• Take accountability when mistakes occur
• Approach challenges with solutions rather than additional problems

Our Values

Every decision we make should reflect Cedar Hill’s values.

Accessibility

Keeping herbal medicine and education available to our community.

Community Care

Supporting our neighbors through events, education, and mutual aid.

Seasonal & Bioregional Living

Centering our work around plants and practices rooted in our region.

Sustainability

Using ethical sourcing, compostable packaging, and supporting small farms.

Quality & Integrity

Working with the highest quality herbs and producing effective products with care.

The ideal team member:

• Has a strong interest in herbalism and natural products
• Loves helping people and creating meaningful customer experiences
• Is organized and detail-oriented
• Enjoys learning and developing herbal knowledge
• Works well in a collaborative team environment
• Takes pride in maintaining a beautiful retail space

Growth & Learning

Cedar Hill encourages ongoing learning.

Team members have access to:

• Herbal study guides and materia medica
• Workshops and trainings
• Monthly check-ins and feedback opportunities

To Apply: Please send your resume to info@cedarhillhomesteadtn.com