Operations Coordinator
Overview
Cedar Hill Homestead & Apothecary
“I’ve been managing all the moving parts of a business that was never meant to be run by one person. My team is incredible, but I need a partner. Someone who gets excited about systems, loves this work, and is ready to root into something real. If that’s you, I genuinely cannot wait to meet you.” — Tori, Founder
About the Role
Cedar Hill Homestead & Apothecary has been growing steadily for seven years. We produce small-batch herbal remedies rooted in Appalachian folk herbalism, operate one brick-and-mortar location, a thriving online shop, and a wholesale operation, all out of our FDA-registered production facility in Springfield, TN.
This isn’t a role for someone looking to clock in and clock out. It’s for someone who wants to make a tangible difference in a real, growing small business. Someone who will see the direct impact of their work every single day. We’re a tight-knit team and we only hire folks who are genuinely all-in.
What You’ll Own
OPERATIONS & SYSTEMS
- Oversee daily operational workflow across production, retail, and online
- Maintain and improve SOPs and operational documentation
- Identify inefficiencies and implement better ways of doing things
- Manage project management tools and keep everything current
PRODUCTION COORDINATION
- Maintain the infusions and straining calendar
- Oversee inventory management and reordering
- Coordinate scheduling, batching, and fulfillment timelines
- Hands-on production: pouring, packaging, labeling, heat sealing
REGULATORY & COMPLIANCE
- Maintain FDA facility compliance documentation
- Track and uphold GMP standards throughout production
- Manage COA documentation, lab testing, and ingredient records
- Ensure supplier documentation is complete and current
TEAM & COMMUNITY
- Serve as liaison between production, marketing, and admin teams
- Support onboarding and operational training for new team members
- Occasional in-store shifts to stay connected with the community
- Assist with events calendar, in-store displays, and promotions
Who We’re Looking For
Tori is a visionary, a maker, and an herbalist. What she needs is a powerhouse counterpart — someone who gets energized by structure, thrives on systems, and knows how to translate big ideas into organized action. If the phrase “let me build a better process for that” genuinely excites you, keep reading.
NON-NEGOTIABLE
- 3+ years operational or management experience
- Strong systems thinking and organizational skills
- Self-directed — no hand-holding required
- Comfortable with spreadsheets and learning new software
- Genuinely passionate about plants and small business
PREFERRED (BUT NOT REQUIRED)
- Experience in regulated industries: food, supplements, or cosmetics
- FDA or GMP compliance background
- Restaurant, retail, or online retail management experience
- Small manufacturing or shipping/logistics background
PERSONALITY FIT
- High ownership mindset — you see problems and solve them
- Kind, rational, flexible, emotionally mature
- Values-driven and aligned with holistic wellness
- Ready to commit and root in for the long haul
COMPENSATION
Full time Salary (post training)
$40,000 - $55,000
Fractional/Part-time
$25 - $35/hr 20-30hrs/week
